RESUME
OVERVIEW
Anthropologist and UX Enthusiast. Collaborative self-starter with an eye for design. Customer-focused, product-driven, action-oriented professional with comprehensive experience in prioritizing empathy, accessibility, and inclusivity while driving actionable user research with product analytics, seamless project management, and bottomless curiosity
EXPERIENCE
UX Researcher, Digital Promise
April 2024 - Present
• Co-lead and collaborate on the inclusive design and execution of LER field-technology research
• Recommend research methods that center the experience and voice of learners and workers
• Analyze qualitative research and contribute the IUX and design perspective in Digital Promise publications
• Deliver actionable insights to partners, funders and teams to center and build for inclusivity and accessibility
• Build strong relationships with community and technology partners, and alignment across cross-functional partner teams and needs
• Foster and promote IUX research best practices across the LEI ecosystem, including facilitating workshops, development of Lunch and Learns and other programming
UX Researcher, Starburst Data
March 2023 - June 2023
• Collaborated with XFT teams globally in an agile product development environment
• Created a robust, central research and asset database accessible to all org teams for transparency
• Spearheaded the creation and documentation of core team processes and operations, including onboarding
User Researcher, Mindbody
January 2021 - March 2023
• Manage XFT collaboration to prioritize and conduct research according to org roadmap and OKRs
• Managed quarterly research, from intake to execution and insight dissemination, for 4 product teams
• Synthesized and communicated research findings to stakeholders and executive leadership
• Benchmarked and analyzed NPS scores and comments for all Mindbody products
EDUCATION
Master of Arts, Applied Anthropology
San Jose State University
2018 - 2022
Bachelor of Arts, Anthropology
University of California, Berkeley
2012 - 2017
PUBLICATIONS
Carter, B., Jacobs, B., Shah, Z., Aso-Hernandez, C. (2024). Lift Every Voice in Tech: Co-designed Recommendations to Support Black Workers and Learners Seeking to Enter and Advance in Technology Industry Career Pathways. Digital Promise.
Shah, Z., Galindo, M., Aso-Hernandez, C., Luna, C, Lee, K., Weisgrau, J., Solorzano, T., Jacobs, B. (2024). The Promise of Micro-credentials and Learning and Employment Record Technologies for Youth and K-12 Schools. Digital Promise.
Aso-Hernandez, C. (2024). LERs and Micro-credentials: The Key to Lifelong Learning & Skills-Based Hiring. Digital Promise.
Aso-Hernandez, C., Fennelly-Atkinson, R., Aguirre, N., Babineau, K., Luke Luna, C. (2024). Pathways Unlocked: A Learner-Centered Toolkit for sable Learning & Employment Record Technologies (COMING SOON)